Delivery and Returns
DELIVERY AND RETURN POLICY
Latelierparfum.com offers Delivery in Metropolitan France and European Union :
Orders are shipped within 1 to 2 business days following the day the order was placed.
Once your order has been completed and transfered to a carrier, you will automatically receive an email with your tracking number which can be used to track your order directly online.
For any further questions or requests concerning your order and its delivery, please contact our customer service : firstname.lastname@example.org
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
If you opt out within 30 days of the date of delivery of the products, you will find the steps to return the products to us below:
Write to us at our email address email@example.com or via the contact us section of our site with your order number.
Note that all items must be returned unused, with the genuine labels and in the original packaging. If the returned goods are not in a condition suitable for resale, we may not accept your return. Any promotional gifts received with your purchase must also be returned. Your right to return goods does not apply to goods made to your specifications, or which have been clearly personalized, or which, due to their nature, cannot be returned or are liable to deteriorate or expire quickly , or where sealed goods have been supplied, not suitable for return for reasons of health protection or hygiene if they become unsealed after delivery.
You will then be contacted by a member of our team to organize a pick-up of your order
You will receive a prepaid return label which you can use at a depot or through a scheduled pick-up of your package. If you would like to return your product in another way L’Atelier Parfum does not offer compensation for the return fee.
Package your return item in L’Atelier Parfum packaging or in a well-padded envelope or box to prevent damage in transit.
Please ensure you receive proof of postage or delivery. We are responsible for your parcel only once it has been received by us. Items lost in transit will not be treated as returned, and cannot be exchanged or refunded. Customers wishing to return fragrance items should have regard to any labelling and packaging guidelines produced by your zone’s postal service or any other courier that is used.
All returned goods will be examined upon receipt. Note that all items must be returned unused, with the genuine labels and in the original packaging. If the returned goods are not in a condition suitable for resale, we may not accept your return.
Once we have processed your returns, our customer service will contact you by telephone or e-mail. Your payment for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) will be refunded by L’Atelier Parfum as soon as possible by the original payment method, no later than 14 days after we have received the goods (provided that you have returned the goods to us within 14 working days of delivery to you or you notifying us of cancellation).
LATE OR MISSING REFUNDS
If you have not yet received your refund, please check your bank account again.
Then, contact the entity that issued your credit card, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
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